RETURNS & REFUNDS POLICY

We want you to be completely satisfied with your purchase. If there is an issue with your order, we will do our best to resolve it as quickly as possible.

1. ELIGIBLE RETURNS AND REPLACEMENTS

We accept claims for the following situations:

• The item arrived damaged during shipping.
• The item has a manufacturing defect.
• You received an incorrect item.

If you experience any of these issues, please contact us within 10 days of receiving your order.

2. HOW TO SUBMIT A CLAIM

To request a replacement or refund, please email us at support@luxunae.com and include:

• Your order number.
• A description of the issue.
• Clear photos showing the damage, defect, or incorrect item received.
• Photos of the packaging, if applicable.

Claims submitted without sufficient evidence may be delayed or denied.

3. RESOLUTION OPTIONS

Once your claim has been reviewed and approved, we may offer one of the following solutions:

• A free replacement of the affected item.
• A full or partial refund, where applicable.
• Store credit for future purchases.

The resolution offered will depend on the nature of the issue.

4. NON-RETURNABLE ITEMS

We do not accept returns, exchanges, or refunds for:

• Change of mind after purchase.
• Incorrect size, style, or variant selected by the customer.
• Personal preferences regarding color, design, or appearance.
• Subjective expectations about the product.
• Orders placed with incorrect shipping information provided by the customer.

5. ORDER CANCELLATIONS

Orders may be canceled or modified only before processing begins.

Once an order has entered production, fulfillment, or shipment preparation, it can no longer be canceled or modified.

6. RETURNS

If a return is authorized, we will provide the appropriate return instructions and return address.

Do not send any items back without prior authorization from our support team.

Unauthorized returns may not be accepted.

7. CLAIM PROCESSING TIMES

• Claims should be submitted within 10 days of delivery.
• We typically respond within 3 business days.
• Approved claims are usually resolved within 1–3 business days.

8. CONTACT US

If you have any questions regarding returns, replacements, or refunds, please contact us at:

Email: support@luxunae.com

By placing an order on our website, you acknowledge and agree to this Returns & Refunds Policy.