SHIPPING POLICY

Thank you for shopping with us. We are committed to delivering your order safely and as quickly as possible.

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ORDER PROCESSING
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• All orders are processed within 1–2 business days after payment is received.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• During periods of high demand, processing times may be slightly extended.

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WORLDWIDE SHIPPING
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We proudly offer worldwide shipping.

Please ensure that your shipping address and contact information are accurate at checkout. We cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete information provided by the customer.

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ESTIMATED DELIVERY TIMES
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Delivery times begin after order processing is complete.

United States: 5–8 business days

Canada: 7–10 business days

United Kingdom: 5–8 business days

Europe: 3–10 business days

Australia: 3–10 business days

Rest of the World: 7–14 business days

Please note that delivery times are estimates and may vary depending on customs processing, carrier delays, weather conditions, peak seasons, or other circumstances beyond our control.

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TRACKING INFORMATION
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All orders include tracking.

Once your order has been shipped, tracking information will be sent to the email address provided at checkout.

Please allow up to 24–48 hours for tracking updates to appear after the package has been handed to the carrier.

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CUSTOMS, DUTIES & TAXES
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International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Any such charges are the responsibility of the customer.

We are not responsible for delays caused by customs clearance procedures.

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LOST OR DELAYED PACKAGES
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While we work closely with our shipping partners to ensure timely delivery, we cannot guarantee transit times once a package has been handed to the carrier.

If your package appears significantly delayed, please contact us and we will gladly assist you in locating your shipment.

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DAMAGED OR INCORRECT ORDERS
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If your order arrives damaged, defective, or incorrect, please contact us within 10 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photographs showing the damage, defect, or incorrect item

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ADDRESS CHANGES
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If you need to modify your shipping address, please contact us as soon as possible.

Once an order has entered processing or fulfillment, we may no longer be able to make changes.

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CONTACT US
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For any questions regarding shipping or delivery, please contact us at:

support@luxunae.com

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.